Institute for Performance Management USA


Our Policies

Institute for Performance Management recognises the importance of protecting your personal information and has implemented this policy in accordance with the Privacy Act..

1. Definitions
Act means the Privacy Act.
IPM, we, us, our refers to Institute for Performance Management and its subsidiaries and related companies.
Personal Information has the same meaning as provided in the Act.
Sensitive Information has the same meaning as provided in the Act.

2. Collection of Personal Information
We will only collect personal information where the information is reasonably necessary for a function or activity of ours.
The types of personal information we may collect includes (but is not limited to):

Email address

Information provided by you through our website, Facebook or Twitter accounts

Personal information will be collected using lawful and fair means, and only from you unless it is unreasonable and impracticable to do so. Personal information may be collected in a variety of ways, including:

Applications submitted by you
Enquiries made by you through our websites and comments you make through our websites or social media accounts
When you follow our social media accounts, and register or subscribe to our mailing list
Through direct contact between you and our staff – for example: email, mail, by telephone and direct meeting.
We will take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete.

Cookies are small text files that are stored on your computer as a result of visiting a website. This allows the site to know that you have visited before and in some cases can be used to record your preferences. Cookies can be used/stored for two reasons:

To help track usage patterns in order to improve and manage a website; or
To record preferences in order to personalise your visit to that website.
Palladium uses cookies on its website. There are options within your browser to not accept or delete cookies should you wish to do so.

3. Storage of Personal Information
We will store your personal information in both physical and electronic forms. We will take reasonable steps to ensure that all information collected from you is stored in a secure environment accessible only by our authorised personnel.

We will endeavour to protect any personal information transmitted by you or received from us over the Internet, however we cannot ensure or warrant the security of this information. These activities are conducted at your own risk. Once we receive your transmission, we will take reasonable steps to ensure its security.

4. Use and disclosure of your Personal Information (Electronic Communications)
When you use any IPM Service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Amazon Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5. Sensitive Information
We may need to collect sensitive information such as health information or your membership of a professional association. We will not collect this information without providing you with a purpose for collection and obtaining your consent. All sensitive information collected by us will be dealt with strictly in accordance with the requirements of the Act.

6. Unsolicited Personal Information
If we receive unsolicited information personal information we will make a determination whether the information is reasonably necessary for, or directly related to our functions or activities. If it is, we will ensure that the information is stored in the same manner as if we received the information directly from you. If we find that it is not, we will destroy or de-identify the information.

7. Copyrights
All content included in or made available through IPM, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of IPM or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any IPM is the exclusive property of IPM and protected by U.S. and international copyright laws.

8. Your option not to provide Personal Information
You may not wish to provide us with your personal information. Please note that in this circumstance we may be unable to assist you through answering your query or providing you with our services.

9. Access to and correction of your Personal Information
You may request access to your personal information that we hold and we will attempt to provide the information in the manner you request. We may refuse your request for access to your information where permitted to do so under the Act, and we will provide you with a written notice that outlines our reasons for refusal. We may charge you reasonable costs in relation to making this information available to you.

You may request us to correct the personal information we hold if you believe that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We may refuse your request to correct your information and we will provide you with a written notice that outlines our reasons for refusal.

10. Contact and Complaints
If you would like further information on our policy, or if you have a complaint about a breach of your privacy you may contact us using the following details:


If making a complaint please provide us with sufficient detail to assist us with any investigation. We will acknowledge receipt of your complaint. We will investigate your complaint and will advise you of the outcome in writing.